Thank you for choosing Up North! Turn around time for custom and regular inventory varies depending on the day. We do our best to stay at same/next day, but during busy times it may range between 1-4 business days.

Policies

Copyright Information:

By submitting your artwork, you are certifying you are the designer of this artwork OR have the legal right to produce a print of this artwork by a third party printer. It is YOUR responsibility to ensure you are authorizing the printing of this artwork within the designers terms and conditions. Orders suspected of Copyright or Trademark Infringement will be cancelled pending verification of licensing. You will be given the opportunity to substitute your artwork. In the event your order is cancelled as a result of infringement, a 20% processing fee will be assessed to cover the cost associated with the initial file upload.

IMPORTANT INFO: Please ensure your artwork is free of transparent pixels.  A transparent pixel is a semi colored or transparent area o f your artwork.  These are frequently caused from background removal sites or unintentional apple pencil strikes.  Transparent pixels are not visible to the naked eye; however, the printer does see them and will print them. Transparent pixels will print white.  We are not responsible for reprinting artwork due to transparent pixels.

COLOR INFORMATION:  Please note, DTF prints are printed in CMYK color codes. Designs created in RGB color codes will be converted to the closest color for printing.  Please be advised colors may vary from screen to screen.  It is the customer's responsibility to ensure their artwork is color coded correctly for CMYK coloring. 

Turn Around Times (TAT): Regular inventory (offered on the website) for DTF and sublimation are printed per order and ships within 1-2 business days (M-F). Turn around time begins the day following the day your order was placed. We do not allow add-ons to orders. If you forgot something, you will need to place a separate order. Custom orders have a 1-4 business day turn around time. Please plan your own TAT dependent on the longest TAT date to ensure you do not cut yourself short on time when prepping your own orders.

Shipping/Tracking: Orders will be shipped in rigid mailers or long boxes based on the size or type of order you have. Each order will receive a tracking number once shipped. This will be emailed to the address that placed the order. Be sure to check spam/junk folders. To help direct your emailed order updates and any communication from us, please add support@upnorthscreenprints.com to your contacts. You will also be able to check on your order status by logging in to your account. We are not responsible for damaged/lost packages.

Returns: Due to the nature of this business, returns, exchanges, cancellations will not be accepted. Please ensure that your order is correct before submitting. If for some reason your order is cancelled, there will be a 20% cancellation fee incurred.

All Sales Are Final: Please be advised that all sales are considered final. Should there be an issue with your prints (defective or missing, etc) please contact us within 3 business days of receiving them at support@upnorthscreenprints.com. 

Sezzle: We offer Sezzle as a payment option for your convenience. Orders placed through Sezzle must be a minimum of $35. Please reach out if you have any concerns about this.